If hardware is replaced, and the fault is determined to have been caused by the installation of a third-party component, Nutanix reserves the right to charge reasonable time and material rates for the service provided. Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success. Service terms: Please note that both NRDK and NRNODE options are required for customers who want to maintain possession of their disks and nodes.Â. I would also suggestion going to the Documentation drop down and look at the software documentation section. The “n” position in the Software version number identifies a Software release as Patch Release. SCOM Management Pack for Nutanix (SCOM MP for Nutanix) is compatible with. The Leadership Matrix is based on 12 months of channel feedback in the Vendor Benchmark … Update means either a Maintenance Release or a Patch Release. Compatible hardware platforms (“Approved Platforms”) are listed on Nutanix’s Hardware Compatibility List (“HCL”) which can be found here. Nutanix may limit the distribution of some Patch Releases. Compatibility Matrix from the main menu) for a list of supported configurations. Experimental features of a release should not be deployed in a production environment. The number in the “Z” position in the Software version number indicates a Nutanix Software release as a Maintenance Release. Each Release will receive Troubleshooting for 12 months after the Release Date for the next Release that is an Upgrade. New versions of the Software are not supported on Hardware that is not under maintenance. Only packages with RMA numbers written on the outside of the shipping carton and/or the packing slips and shipping paperwork will be accepted by Nutanix’s receiving department, or its designated repair partner. A case is escalated if your expectations of an issue resolution are not in line with the outlined action plan and timeframes that follow the normal resolution process. The Nutanix compatibilitymatrix should be checked for supportability prior to any hypervisor upgrades. From time to time, we may add features and request feedback on their utility and design. Each Prism Central release will be compatible with the following AOS releases, Current and previous two (2) active STS Upgrade releases, Current and previous active LTS Upgrade releases. Nutanix does not support vSphere snapshots or delta disk files. The intent of an STS is to allow rapid feature adoption. Integration with Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for a highly efficient backup solution. An LTS release will be designated “LTS” as part of the Software version number. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. Nutanix will use the following guidelines to assess issues and provide an initial response in a timely manner based on their priority level: Mixed Support Level Guidelines. need to know the … Like Quote Reply. If the command runs successfully, run the check again. "-Brian Oamek, Senior Cloud Architect. If you have delta disks attached to the VM and you proceed with the migration, the VMs will be lost and you have to contact Nutanix Support for assistance. Welcome to HPE VMware Support and Certification webpage for HPE Servers ... HPE servers are only supported with VMware's base image and not supported with the HPE custom ESXi image (see Notes in Matrix below). Production System(s) are not available, are unusable in their current state, and no procedural workaround exists. i Important Each listed version of a platform, operating system, or application is supported by SCOM MP for Nutanix as long as manufacturer provides mainstream support for it. Support means Nutanix support as described at www.nutanix.com/support.Â. Nutanix does not support Free vSphere Hypervisor. Nutanix Appliances. © Nutanix 2020 IDE/SCSI disks are only supported. Any Software released after the hardware EOM date will not be qualified on that hardware, provided that Nutanix will qualify Short Term Support (STS) releases of AOS leading up to and including the first Long Term Support (LTS) release that is made after the hardware EOM date.Â. Rapidly changing technologies drive the need to introduce new products and integrations, and to retire older products. Mission Critical Support (24x7, 4 hours). Unless specifically requested, the target FE arrival time will be in parallel with the physical part. Dell EMC XC430 Xpress Hyper -Converged Appliance Support Matrix . Please contact your hypervisor vendor for any questions regarding their support policies. A short-term workaround is available. In general, an LTS Release is a Maintenance Release and will contain very few (if any) new features and builds upon a mature and proven AOS codebase which customers have been successfully running in their production environments. Minor Release. Replacement products and components are shipped to end users and valued added resellers (VARs) based on dispatch instructions generated by Nutanix support personnel. At the end of the Maintenance period, each LTS Release will then receive Troubleshooting for the subsequent six (6) months. Extended Support is an extraordinary product which extends the standard Support term by a maximum of 2 years after the EOL of the hardware platform. Nutanix support teams get the data required for quick and timely resolution of issues - often before administrators even know there is a problem. Log onto their support site, portal.nutanix.com and under the downloads drop down there is a Hypervisor details which shows what versions are supported. 1. Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Each Upgrade Release is Maintained for two (2) months from the Release Date of the next Release that is an Upgrade and shall receive Troubleshooting for the three (3) months subsequent to such Upgrade. hello all, where can I find the full breakdown of the compatibility matrix of the vxrail Software stack/packages, similar to the Vblock RCM docs. Registered, but not activated? Normal. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. FPO We noticed you may be visiting a version of our website that doesn't match your current location. FEs can arrive onsite within four hours of when the dispatch is created. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. Major inconvenience. Nutanix does not support micro-partitioning of CPUs or shared processor pools with entitlement controls found on PowerVM based systems. A Patch Release typically has a smaller number of bug fixes than a Maintenance Release. Join the Nutanix Community Privacy Statement. Important features of the Systems are unavailable with no acceptable workaround, but operations can continue in a restricted fashion. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . Emergency. Any release that is not designated as LTS will be deemed to be an STS Release. 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